Grievance Redressal

Our commitment

CreditBucket Technologies Private Limited is committed to addressing concerns from borrowers, institutional partners, and the public promptly and fairly. This page explains how to raise a grievance and what to expect once you do.

What this covers

• Concerns about interactions with a Samriddh Saathi or Samriddh Kendra outlet.
• Concerns about how an application was handled, screened, or routed through the CreditBucket platform.
• Concerns about data handling, consent, or communication from CreditBucket.
• General complaints about conduct by CreditBucket representatives.

Grievances specific to loan terms, interest rates, or final credit decisions are the responsibility of the lending bank or NBFC that issued the loan, and should also be raised directly with that institution’s own grievance channel, since CreditBucket does not itself make final credit decisions.

How to raise a grievance

Write to us at info@creditbucket.in with the subject line "Grievance," including:

• Your name and contact details
• The Samriddh Kendra outlet or CreditBucket touchpoint involved, if applicable
• A clear description of the issue, with dates where possible
• Any supporting documentation

What happens next

We acknowledge every grievance we receive and investigate it directly with the relevant team or outlet. As a growing organisation, response times can vary by complexity — we aim to provide an initial response promptly and will keep you informed if a matter requires more time to resolve.

Escalation

If you are not satisfied with the resolution provided, you may escalate your concern in writing to the same address, marked "Escalation," for review by senior management.

Registered details

CreditBucket Technologies Private Limited
CIN: U74909BR2023PTC062563
Registered office: Jaimangal Garh, Manjhaul, Cheriabariyarpur, Begusarai, 851127, Bihar, India
Corporate office: Samriddh Kendra, 2nd Floor A Wing, B-Hub BSFC Building, Fraser Road, Patna 800001, Bihar, India